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- Training is often explicitly arranged for new staff or product purchases and designated as "training" in advance
- Large-scale assistance with Accounting or Payroll issues tend to because consulting, usually based on the scope of the work
- Phone calls that exceed 60 30 minutes in length
As soon as a support technician determines an issue should be classified as consulting or training, we will communicate that designation to you to negotiate agreement of training/consulting and to arrange payment (including use of bundled training/consulting hours with your plan).