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If you are self-hosted then issues connecting to your data ARE billable. This includes assistance transferring from hosting to a self-hosted instance.
| Warning |
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Per-Instance support is ONLY available for the two most recent major CDM+ versions (e.g. 12.0.x and 11.2.x). Clients needing support on older version must purchase one year of basic support to upgrade to a supported version. This purchase will include a support instance, excluding assistance connecting to a self-hosted instance of CDM+. There is no charge for assistance connecting to CDM+ Data Hosting. |
Can I obtain support without a plan?
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